Frequently Asked Questions

A subscription to Creadigme SaaS gives you access to CTime and CT-Companion.

The easiest way is to choose the monthly subscription, then switch to the annual plan (at discounted rates) if our solutions meet your needs.

We may offer discount coupons on special occasions.

Yes, and it is actually much cheaper than the monthly plan. We recommend annual payments.

Yes, you can switch in this direction.

No, you cannot switch in this direction since you have committed to a year.

Yes, you can add or remove users at any time from your customer area. Rates will be adjusted accordingly, based on the number of users.

For transparency: we do not charge any setup fees or require a minimum number of users. However, we offer preferential rates based on the number of users and/or if the subscription is annual.

We chose to display our prices transparently.

You can cancel your subscription at any time, without penalties, by visiting your customer area and following the cancellation instructions. Cancellation will take effect at the end of the current subscription period.

Yes, all software updates are included in your Creadigme SaaS subscription. This way, you always benefit from the latest features and improvements of our service.

CTime is a SaaS software designed to automate the input and tracking of activities. It allows businesses, freelancers, and individuals to better manage their time, optimize their billing, and justify the hours spent on various projects or tasks.

CTime allows you to more accurately estimate the time spent on your projects. Thus, you can either adjust your rates accordingly or adjust the time you will invest in your future projects.

Time.

CTime allows you to replace or complement your time tracking tool. Instead of manually entering your time, you can spend that time on your profession.

We strive to improve compatibility every day, but even without that, we have a feature that makes us compatible with any application that is not yet natively supported.

Our compatibility extends to web applications with a wide range currently. If you have an issue with an application, you just need to contact support and we will find a solution if possible.

Yes, CTime, via CT-Companion, allows you to add any software, even if it is not supported by default. If you would like a specific software to be natively integrated, feel free to contact us.

We are officially compatible with:
- Windows 10, 11
- Apple macOS 11, 12
- Ubuntu 20, 21, and 22

Other operating systems or versions may work, but at this time we do not provide support for untested versions.

CTime is available in French, English, Italian, Spanish, German, and Polish.

Yes, you can export your data at any time in various formats compatible with other software.

We support the browsers Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and Safari, provided they have been released within the last two years. Of course, other browsers may also function without any problems.

We host all data in France:
- o2switch for the showcase website.
- Scaleway and OVH for the SaaS application servers.

Currently, three external third-party services are used:
- hCaptcha for the showcase site (the site you are currently viewing).
- Stripe for subscription management.

In addition, we use Plausible and Google Analytics to analyze site traffic, and we do not collect any personal data.

We strive to minimize sharing your data with third parties and, if this should ever happen (in compliance with GDPR), we will inform you and update our terms of service accordingly.

We take the security of your data very seriously and use appropriate technical and organizational measures to protect your personal data from loss, unauthorized access, disclosure, modification, and destruction.

You can contact our Data Protection Officer (DPO) by email at privacy[_at_]creadigme.net.

No cookies are used on the showcase site.
The SaaS application uses cookies for its internal operation, but no third-party cookies are used.

If you notice anything unusual, please do not hesitate to contact us.

We respect our users' privacy and do not engage in any online tracking, whether on the showcase site or the SaaS application.

We are committed to ensuring the confidentiality of your information and not tracking your online activities.

To contact us, go to our "Contact" page and fill out the dedicated form. We will be happy to help and answer your questions.

To contact us, log in, then go to "My subscriptions", under the "Support" section. See you soon.

We strive to respond quickly, in any case, it will not exceed 48 hours (see the T&Cs).

Our support team is available to answer your questions and help you resolve any issues you may encounter with our service. You can contact us through your account or via our online contact form.